Bao Casino provides a support team that responds as quickly as possible to client concerns of any complexity. Bao is an effective casino in Australia. If you need assistance, you may always ask for it. On the site, there are two basic ways to receive assistance.

How to Contact

Any player can contact a support staff member in the following ways:

  • Live chat. Click on the chat button in the lower right corner of the site to start a conversation this way. Introduce yourself and enter your email address to start the conversation. Chat is available 24 hours a day. This method is ideal for consulting on minor issues.
  • Email. Write an email with a full description of the problem, attach screenshots if necessary, and send it to [email protected]. This method is suitable for more serious situations.

How Quickly Does Support Respond?

The assistance is on hand. Day and night, seven days a week. The response time in the chat is no more than a minute, while with the help of the mail is several hours.


  • Are there bots in the online chat room as interlocutors?

    Using the chat room you are having a conversation with real people, qualified Bao employees.

  • Is there a way to contact the employee on the call?

    Unfortunately, no. Use other methods of communication.

  • What language does the chat room employee speak?

    The customer service team speaks Australian English.